Cowtown Cozy Guest Cottage

Thank you for your feedback. I’m really glad you enjoyed the location, and I’m truly sorry about the cleanliness and drainage issues. I personally spoke with our cleaning team to ensure every detail is double-checked, and we’ve scheduled a plumber for the shower. We really appreciate you bringing this to our attention and hope to welcome you back.

Thank you so much for the review. Please come back and visit anytime!

Thank you for taking the time to share your feedback. We’re sorry the stay did not meet your expectations. We take guest feedback seriously and work hard to address issues as they are brought to our attention. The mattress was replaced about six weeks ago, and we do our best to stay on top of feedback from our guests. Regarding parking, our listing does clearly state that the property has street parking only. We’re sorry if there was any confusion about that. We will also review the other concerns you mentioned, including the door, refrigerator, cleaning, and bedroom door hinge, to make sure they are addressed.

Thank you for your honest feedback—I’m glad you enjoyed the location and that we were able to respond quickly during your stay. I’m sorry to hear about the cleanliness concerns. That’s not the standard we aim for, and I’ll be addressing this with our cleaning team. Regarding the washcloths, there may have been a misunderstanding, as we did come to the property to address your concerns and bring additional items. I appreciate you bringing these things to my attention, and we’ll continue working to improve. Thanks again for staying with us.

Thank you so much for taking the time to leave a review. Please come back and visit anytime!

I typically don’t respond to reviews because I fully believe guests should be able to voice their honest opinions. However, this situation is very unusual and I feel it’s important to clarify for future guests. Our listing clearly states that guests staying in the guest house must park on the street, not in the driveway of the main house. Unfortunately, this was an issue during this guest’s stay. After staying for two nights, they informed me they would leave a very negative review unless they received a full refund. I offered to refund any remaining nights if they chose to check out early, but they declined. I also confirmed with VRBO that our policy was correct and that a full refund was not warranted under these circumstances. I encourage future guests to please read our listing details carefully and look at our long track record of positive reviews. We work very hard to provide a clean, comfortable, and clearly communicated stay for everyone.