Vermieter-Kommentar: In response to the guests comments, I feel we must put the record straight. 6 days after the guests arrival at 4.30pm we had a call out stating that the AC was not working. We immediately sent the AC technician after hours to hopefully solve the problem. The technician reported back to me that the control panel of the AC had been turned to heat and had been in this situation for some hours based on the readings he had taken. The outside temperature was above 90 degrees during the day so you can imagine the heat now being created. The technician got the unit functioning in cool mode but advised that the compressor was making an awful noise and he was unsure how long it would last. The guest was advised this and as this had been caused by the guest tampering with the controls ( against advice in our welcome book) we told them that we would have to charge for the call out. No added charges just what we had been charged by the AC company. The next day the guest again reported that the AC unit was not working. Again we called the AC technician out and he reported that the compressor had failed and a new one and fittings was required costing $1950. I told the guest this and said that they held responsibility for the damage and I would need a credit card to cover the repair. They refused even though the AC company provided hard evidence and they had signed off on a rental contract which clearly states they are responsible for any damage or breakage due to their actions. We did offer alternative accommodation but required a card first to settle the AC bill they refused and moved out. As we stand we have not received payment from the guest for the damage caused and the homeowner has had to pay the $1950 to keep their investment active. As noted the AC was in good working order on the guests arrival and for the first 6 days of their stay so to say anything different is a falsehood. I would also like to note the patio door has a security drop down arm lock which meets code and a fire extinguisher is in the hallway on full display. Our previous ratings should prove to any prospective guest that that this is a great, well run property for all the family