2/10 – Ungenügend
Tanya P.
12. Feb. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Worst VRBO Experience I've Had
I reserved the property for two days but we had a change of plans and didn't end up needing to access the house until the second evening of my reservation. I punched in the code to access the house and upon entering heard voices from inside the house. The homeowner came out of a back room and told us that he was there working on a painting project because he didn't think we were coming after all.
This was very surprising as my reservation was for the two nights - I PAID for the two nights and was checking in during my reservation period.
He offered to clean up the project and leave so we could stay there but at that point, the situation was so awkward and the paint smell obvious, that we just left. I contacted VRBO to get a refund for the night I was not able to use the house as needed - and reserved - and they reached out to the homeowner - without a response. I also messaged the owner through the VRNO site and have not received a response.
I would also question the safety of the neighborhood this house is in. It was dark when we arrived and I didn't recognize the front of the house based on the picture in the listing. It would be helpful if the listing noted that you actually park and access the property from a back alley. I can't actually speak to the cleanliness of the inside of the property since I didn't make it past the back entry because of the shocking and uncomfortable situation with the homeowner working on a painting project in the house when we arrived.
Tanya P.
Aufenthalt von 2 Nächten im Februar 2024
