4/10 – Mangelhaft
Miranda V.
27. Juni 2024
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Family Vacation
The property fit well for our group size and view of the Smokies were beautiful.
The property itself was in disrepair and dirty. The previous renters had a dog within the cabin and the couches were covered in dog hair, we had to use the provided sheets over the couch to make it feel clean to sit on them. Stove handle and door came apart, no basic tools on site to attempt to fix it. We were able to fix the door with hand tools we happened to have in our vehicle.
Bedsheets seemed clean, but noted day 2 in another bedroom sheets (room wasn’t used yet) noted blood on them. The basement king bed needs to be replaced. The only comfortable spot was the middle, either sides from that were so sunken in and soft made it miserable to sleep.
The cabin floor just felt dirty and mop bucket with dirty mop head sitting in the bucket when we arrived in dining room. Dog hair noted throughout the cabin, swept daily to fell cleaner.
Basement bathroom noted to have black mold forming on the cedar pillar to the shower.
Minimum kitchen washcloths/towels to use for the week. No plug for kitchen sink. Dirty dishes noted in the dishwasher with minimal dishwasher soap for use.
Hottub was noted to be “cleaned and sanitized” prior to our arrival. There was clumps of hair/etc floating or coming out of the floating filter.
Communication was unacceptable. 20 min wait to talk with an agent. Emailed the 1st day with concerns, no response or offer to fix/reimburse issues.
Miranda V.
Aufenthalt von 5 Nächten im Juni 2024
