Seeufer-Cottage · Sandstrand · Wasserterrasse

Thank you so much for taking the time to share your feedback, and for choosing our property for your Door County getaway. We're really glad you enjoyed the views, lake access, and that our team could accommodate your early check-in, as it's always our goal to make arrivals as smooth as possible. That said, we are truly sorry that the cleanliness of the home did not meet the standard you deserved, especially as fellow pet lovers ourselves. All linens at this property are stripped after every stay and laundered offsite at our professional laundry facility - they are never washed in the home. We've reviewed this turnover closely with our team to understand where things fell short, and we've followed up directly with them to make sure we continue to meet the high standards that have been previously set at this property. Refunding the cleaning fee was the right thing to do, but we know it doesn't erase the impact on your stay. We genuinely appreciate you giving us the chance to learn from this, and we'd love the opportunity to host you and your pup again in the future