Exquisites Prime-Strandrefugium, genießen Sie tropischen Luxus - Wailea Elua 1302

Thank you for your valuable feedback. We're thrilled to hear that you enjoyed the beautiful decor and comfort of the unit. We apologize for the inconvenience you experienced with the TV in the bedroom. Your comments are important to us, and we have made sure it is properly fixed for future guests. We appreciate your understanding and hope to have the opportunity to host you again, providing an even better experience. Mahalo, Ali'i Resorts Staff and Management

Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your recent stay. Your comfort and satisfaction are our top priorities at Ali'i Resorts. We place a high priority on pest control and conduct regular treatments to prevent issues. However, being in a tropical environment occasionally presents challenges such as roaches. Following your stay, we have completed a thorough roach clean-out to address this promptly. Since then, three subsequent reservations have stayed in the condo without any reported issues. Our communication efforts aim to ensure guests are informed of our on-island support and promptly address any concerns. Regarding check-in procedures, we strive to provide a seamless experience and equip guests with all necessary information for a comfortable stay. We regret any inconvenience caused in this regard. Similar to standard hotel policies, we require a valid credit card on file solely for verification purposes, without any holds or charges. This ensures compliance with industry regulations and an efficient process for all guests. Before arrival, we inform guests of this procedure to allow time for questions and ensure a smooth check-in. For your convenience, we offer both electronic and paper versions of the guest form. We look forward to the opportunity to welcome you back to the island. Mahalo, Ali'i Resorts Staff and Management