The Pearl: Luxus-Pool am Kanal

We take cleanliness and guest privacy very seriously, so we were disappointed to read this review. Unfortunately, many of the statements made are false and do not accurately reflect the condition of our home or what occurred during this stay. Our home is professionally cleaned before every arrival by an experienced staff that consistently receives excellent guest feedback. During this stay, we were never notified of the specific allegations now being made regarding blood on bedding, unwashed linens, dog hair, or other serious cleanliness concerns. Had any legitimate issue been reported, we would have immediately sent our staff to inspect and correct it. We cannot address problems that are never reported. Our exterior security cameras are fully disclosed in the listing and are there for safety and security; there are no cameras inside the home. The pool was heated because this guest specifically selected and paid for pool heat when making the reservation. Any service personnel who came to the property were there for legitimate property-related purposes, not to monitor guests. We take pride in our home and our responsiveness and believe it is important to correct serious allegations that were never reported during the stay and that we believe are demonstrably false. We encourage future guests to consider this review in the context of our many other positive reviews.