2/10 – Ungenügend
Saodat S.
10. März 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Would select a different property
We stayed 2 nights. The condo is spacious, has a living room, big tv and a good size kitchen. The surrounding area was calm. Close to the airport. The bed in the master bedroom was comfortable.
However, there were several issues. The biggest one was when we had an issue with a closet door that was barely hanging and fell on me on the first try to open it. To avoid future accidents my husband put it inside the closet. After we had checked out, I received an email from the VRBO that the host is charging me for a broken door 😄. I explained the situation to the VRBO’s representative and told them that I am not paying for a door which was already broken and hung there for show. The representative assured me that I don't have to pay anything and should not be even worried about it. Honestly speaking, we usually try not to focus on negative details (described below) because we don't want them to affect our vacation. But when people try to take advantage of us, I think it is not fair.
* Poor communication. The host listed on VRBO has never responded. There was some random person from Whatsapp, who's name I don't even know.
* The fourth bedroom in the basement has a mold smell. We couldn't use it.
* No beach. There is a road between the condo and ocean, no sidewalks, no crosswalk, it is curved, so cars appear suddenly which makes it not safe to cross it.
* Dirty bathrooms and bed linens.
* Mold in the master bedroom shower.
This list can go on, but there is a character limit.
Saodat S.
Aufenthalt von 2 Nächten im März 2024
