Luxus-Seeufer-Flucht, Beachvolleyball, Kajaks, Feuerstelle, Whirlpool & Spielzimmer!

Thank you so much for the kind review! We really strive to create the perfect space for families. We would welcome you back anytime!

We are truly sorry for the distress this stay caused and for how disappointing the experience was for your group. That is never the standard we aim to provide, and we understand how upsetting it must have been to have your trip disrupted so unexpectedly. As soon as the concern was brought to our attention, we acted immediately and ensured the reservation was fully refunded. We have regular pest control for our properties and we also immediately arranged for our licensed pest-control company to conduct a thorough inspection and treatment of the home to remedy this unfortunate situation. The monitoring devices you referenced are standard preventive measures recommended by professionals and are used proactively to detect issues early—not an indication of an ongoing or known problem. Regarding the outdoor amenities, we regret that they did not meet expectations during your stay. Your feedback has been taken seriously, and we have since addressed these items to ensure future guests have a fully comfortable experience. We understand your frustration regarding additional expenses incurred, and while refunds beyond the booking itself are not something we are able to offer, we genuinely empathize with how inconvenient and upsetting this situation was. Thank you for sharing your experience. Guest feedback is invaluable, and we are committed to learning from this to continue improving for future stays.