Luxury Dream Home with HOT TUB

Carly and her family are guests we would not host again, and we would not recommend them to other hosts. First, they brought a dog that was not included in the original reservation. As a host, when a guest is not completely transparent from the beginning about who or what they are bringing to the property, it can be a red flag that there may be complications later. I honestly wish they had canceled the reservation as soon as they arrived if they felt the house was not acceptable for them. However, despite their concerns about the property, they chose to stay and complete the reservation. As we all know, a guest always has the option to contact VRBO if they feel a property is not suitable and request to cancel. During their extended stay, they raised several concerns, and we made every effort to address them promptly. We arranged for our landscaper to visit the property and offered a complimentary cleaning. They declined the complimentary cleaning and chose to remain at the property for the remainder of their stay. Two days before check-out, after they had already been staying at the property for almost three weeks, she brought her concerns to VRBO. VRBO contacted us, and we provided them with our communication with the guest and explained the steps we had taken throughout the stay. Ultimately, VRBO confirmed that we had done everything we could to address the concerns and make the stay as comfortable as possible.