2/10 – Ungenügend
Samantha D.
13. Apr. 2025
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Unkept Home
We arrived 10 minutes before check in. I asked if we could enter early and they said yes. We walked in to find food on the stove, dirty floors pulled bedding and used towels on the floor. There was trash in the front yard and both the front and back yard looked like it hadn’t been mowed in weeks (which was a problem because I specifically picked this house for the fenced in yard for my dog). I immediately contacted the Host. He apologized and called to explain that the previous guest had extended and it tripped up the cleaning scheduling automation. Not ideal, but I totally understand. They said the cleaning crew could be there in a few hours and should be done by 9:30-ish. He offered to send us 100 to get out of the house and go to dinner. We went out to Dallas and came back around thirty minutes past midnight and the cleaners were still there. They were hustling and did a great job, but again, not ideal. The Host never sent money for dinner/inconvenience. I asked about it after our stay was over and they said they could send it on Tuesday, but that was 4 days ago. Still nothing. I don’t really care about the money, but if you set an expectation I expect you to fulfill that expectation. So far, no dice. The house itself was really nice, but I was very annoyed by this whole experience.
Samantha D.
Aufenthalt von 2 Nächten im April 2025
