2/10 – Ungenügend
Nina F.
10. Apr. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Terrible
Where to start?
-The janky bathroom door doesn’t close all the way. Imagine being on a romantic getaway and having to have your partner go outside so you can go to the bathroom without them hearing the whole thing. Gross.
-Soap dispenser in bathroom was completely dysfunctional. Also gross.
-Trying to get a good night’s rest? The carbon monoxide’s low battery alarm started going off at 3am. No batteries on site. The property manual said “the batteries are changed regularly.” Clearly this wasn’t true and required my husband to eventually go outside in the rain at 3am to put the alarm somewhere we can’t hear it so we can finally get some sleep in a place Joe unprotected by a carbon monoxide alarm.
-Furniture was visibly dusty.
-Place was freezing and the thermostat was not exactly user friendly. No temperature numbers, and setting it to “warmer” did nothing. No instructions anywhere.
-The user manual threatens extra cleaning fees if we don’t wash AND DRY our sheets and towels before we leave. I guess we’ll spend our one-night getaway doing laundry when we literally already paid an agreed-upon cleaning fee when reserving?
-Called the host to discuss some other issues and they just casually texted back. If you’re going to have people staying in your property, at least give the courtesy of a callback.
-messaged the host about these concerns after that terrible night and they completely ignored us.
-no responsibility from VRBO or the host’s end
Nina F.
Aufenthalt von 1 Nacht im März 2024
