2/10 – Ungenügend
Peter T.
13. Mai 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Family Spring Break
We found several problems in using this property for a family meeting in February.
When we arrived we found two baskets full of dirty towels and sheets. There was no detergent in the house to begin a clean up.
There ws no toilet paper in any of the four bathrooms in the house.
There were no instructions for usng any of the electronis systems in the house.
Trying to contact the renter was frustrating and led to messaging between two separate contacts.
There was no top sheet on the king size bed in the master bed room.
The spare sheets in the linen closet smelled musty and neededd to be washed before use.
The pool was full of leaves as ws the breezeway in the lower level.
There were no light bulbs in several lamps and no spares were found.
An uncovered garbage pail was at the road and some of the garbage was strewn over the front yard. Despite a promise to get it removed the garbage pail was still there when we left.
The microwave in the second kitchen did not work. A plumbing problem in the main kitchen forced us to move to the second kitchen which was inconvienent.
Despite efforts from a plumber who made three visits the plumbing problem could not be fixed.
There was no plastic glassware available for use in the pool area.
An offer of a two night stay in Fort Lauderdale to compensate for our dissappointments was of no use to us.
A request for a two night refund for our seven night stay was ignored.
Peter T.
Aufenthalt von 7 Nächten im März 2024
