2/10 – Ungenügend
Jay N.
27. März 2024
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Unsafe Property
We had a dangerous and disappointing experience with this property & its management company,
Mammoth Five Star Lodging which is a devious and predatory management company that delivers no service & is staffed with rude and indifferent people.
This unit has no emergency lighting as we arrived into a power failure that had been on-going for more than 24 hours. The fire-place was leaking gas because the pilot light had gone out as a result of the power failure.
In my conversation with the management company rep about the power failure, he actually informed me that power failures are a normal occurrence in this area and that is why the rental agreement's fine print does not provide for any adjustment whenever a power failure occurs.
Nice one! They got us.
So my family had the pleasure of paying full rate to arrive at a pitch back building (including the garage, stairwells, hallways and the unit itself). Best of all, the unit had no heating so it was a freezing blackout. Fortunately, the power was finally restored late that evening but the unit stayed cold until the morning as it has a very inefficient heating system.
What is particularly disconcerting is the fact that the owner and the management company pulled a fast one with their rental agreement since they know about the sketchy power but they don't equip the condo with emergency lighting including battery operated flashlights & lanterns, candles & matches. I bet this business practice is illegal.
Jay N.
Aufenthalt von 3 Nächten im März 2024
