Beltline/Old Fourth Ward Modernes Luxushaus

Our team is thrilled this group loved the 5/5 location, and that we could kick off their stay with a complimentary early check-in! We always strive for a 5-star experience, which is why we promptly delivered the requested extra kitchen items right away. To provide peace of mind to future guests, we must respectfully correct the record. The HVAC was fully functional until the group manually closed room vents and broke the thermostat attempting to force temperature changes. We guided them through a quick remote reset simply to provide immediate comfort while our technician was dispatched. Furthermore, our team never ignored calls for four days or claimed a 'maintenance evacuation.' We understand that denying financial compensation for user-caused issues can sometimes inspire a highly creative narrative. Lastly, we apologize if our courtesy offer of a free late checkout was unappreciated, or if our checkout list was misunderstood. Tasks like taking out the trash are never mandatory obligations, simply small favors if a guest has the time! We wish this group safe future travels

We are delighted that Jessica enjoyed the cleanliness, spaciousness, and prime location of our home, and that she found our communication to be excellent. Regarding the "missing" items she mentioned, we do wish she had utilized that line of communication to let us know she was having trouble locating them. We would have been more than happy to guide her to the specific drawers where the items are stored, as well as the linen closet where we keep extra cozy blankets for our guests. As for the decor, we apologize if the aesthetic did not match her personal taste. However, we intentionally maintain a modern, minimalist design which many of our guests appreciate for its clean and clutter-free feel. We thank Jessica for her feedback and for choosing to stay with us.