Edgewater West 51 | Strandnah mit Wintergarten-Balkon | Pool | My Beach Getaways

Thank you for your feedback! We're glad you enjoyed the clean condo, convenient location, beach access, and unique enclosed sunroom! As you mentioned, your original vacation plans were disrupted by the hurricane. What you may not have realized is that you booked with us on the very day that same hurricane significantly impacted our area, thousands of guests, and many of our employees. While the sunshine returned quickly, normal operations did not! Our team was busy accounting for evacuated guests, assessing storm damage, inspecting properties for safety and utilities, and determining which HOAs would even permit arrivals. Our usual automated guest communications were suspended while we manually coordinated evacuations, inspections, and arrival instructions. We appreciate your patience during such extraordinary circumstances. Regarding the painting, those projects are coordinated by the HOA. With roofs damaged, windows blown out, and pools filled with storm debris throughout the area, we suspect routine painting notices weren't at the top of anyone's post-hurricane checklist! That said, returning to an unsecured condo is concerning, and we understand your frustration. We're glad Gulf Shores fared better than many neighboring communities and that you were able to enjoy your vacation while so many others were still picking up the pieces. We'd welcome you back for another beach getaway—perhaps with a little less hurricane excitement next time!

I'm sorry to hear about your experience, and I appreciate you taking the time to share your feedback. It seems there may have been some miscommunication regarding our room amenities and policies. We strive to provide comfortable accommodations and a pleasant stay for all our guests. Regarding the bedding and toiletries, we do provide a starter pack as part of our standard offerings, and we also advise guests to bring additional supplies for their convenience. We regret any inconvenience this may have caused. Regarding the room change and compensation, we take guest satisfaction seriously, and I'm glad to hear that we were able to provide a refund of over $600. However, I apologize if there was any confusion or delay in the process. We value your feedback and will use it to improve our services. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back and provide a better experience in the future.

Thank you for sharing your feedback. We’re sorry to hear that several aspects of the property and the service provided during your stay did not meet expectations. This is not the experience we want for our guests, and your comments were shared with the appropriate teams so the concerns could be reviewed and addressed. We’re glad you enjoyed the pool and convenient beach access, and we hope you’ll consider giving Beach Getaways another opportunity to provide a more comfortable and seamless stay.