2/10 – Ungenügend
Veronica B.
15. Apr. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Horribly managed property
So many issues. We did not get the check in email with entry details until 9:37 on the evening of check in. Multiple calls to the management company that day and in preceeding days went unanswered. Not sure we'd have gotten in had we not contacted VRBO customer support to help us. The exterior windows were very dirty. No plug ins for most of the nightstand lamps, including both in the master bedroom (cords just left to lay on the floor). Master bedroom ensuite had no window curtain despite looking straight onto the neighbouring driveway. NO hot water in the master ensuite shower so all 7 of us had to share 1 shower! Several bath towels were stained and 1 had large holes. Tap water smelled like rust and stained the tea towel yellow. A filter system would dramatically improve this. The back yard looked unkempt (to be kind), mostly a gravel and dirt pad. NOTHING about this property indicated the "charm" the description claims. This is my 1st bad experience with a VRBO property (and VRBO support were the only helpful service to us for this stay, thank you) but I will NEVER again stay at a property managed by this group. Absolutely unacceptable customer service for a property which is supposed to be available 365 days/yr. I'd encourage VRBO to drop the listing and others managed by this group
Veronica B.
Aufenthalt von 2 Nächten im April 2024
