6/10 – Okay
Steven S.
10. Apr. 2024
Gut: Kommunikation
Verbesserungswürdig: Check-in und Genauigkeit des Onlineauftritts
Lots of details missing and a collection of problems that added up
The three star review here is a combination of several 5 star factors and some truly 1 star experiences. Overall, this property could use much more attention to details commiserate with the price being charged.
5 stars: Kendra, the home manager was kind and attentive. Her communication was clear and she went out of her way to take care of us. Thank you Kendra!
5 stars: the architectural brilliance of the home is exceptional. It's gorgeous. Note that we thought it was a new home: it's not. But it's still very, very cool, per the pictures.
1 star: checkin process was a train wreck. We were told to use a mobile app that never worked. A worker ultimately had to jump a fence to let us in. Then, only one gate key worked (for the entire 4 day stay). We had two cars and this made coming and going very hard. Further, the house was missing the most basic essentials: shampoo. soap, coffee, hairdryer, etc. I've rented more than 20 VRBOs and this was the worst checkin I've seen.
1 star: condition of house was in surprising disarray. Trash in the gardens. Pool not flowing. Air conditioner not working. Exposed electrical wires. Rusted brass items (e.g. in bathrooms). Hot water heater challenges. Etc. Note that per above, Kendra the manager helped us with many things (e.g. sending the pool manager multiple times). Yet between the missing items, the poor checkin, and the state of the house, I probably had to WhatsApp Kendra 10 times (not fun for her nor us!).
Steven S.
Aufenthalt von 3 Nächten im März 2024
