2/10 – Ungenügend
Samantha H.
22. Feb. 2024
Verbesserungswürdig: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
Renter Beware
I booked my stay for almost a month for “Cozy Top Floor Apartment”. A few days before check in I received the address and unit number. Day of check in I had to message the host while I was at the airport for access information. Upon a very late arrival at the unit, I couldn’t get in. I was to go to a different unit. A unit on floor 2. Not the top floor unit I had rented. Total misrepresentation and unsanitary. No cleaning supplies, dish soap, hand soap, laundry soap, kitchen towels or paper towels. In the bathroom there was one roll of cheap toilet. No wash cloths, no hand towels. Two thread barren and stained bath towels. The baseboards and vents are filthy and covered in dog fur. The rugs and curtains have urine stains on them. If you try to open one of the bedroom curtains the rod falls down. Comforter has a tear, yellow marks on it and doesn’t have a duvet cover on it. The small throw draped across the bed is covered in fur. I purchased cleaning supplies and a kitchen towel. I cleaned the unit so it felt somewhat tolerable. The oven is dirty, I never used it. I messaged the host and told her I am obviously not in the unit I rented and how dirty it is. She did apologize and offered to have supplies dropped off. She claimed she upgraded me to a nicer unit than the one I had rented. I’d been upgraded from a “top floor unit with a view” to a pet stained and filthy one?! A VRBO is supposed to be your home away from home. I will never use a VRBO again. Stay in a hotel.
Samantha H.
Aufenthalt von 12 Nächten im Februar 2024
