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2/10 – Ungenügend
Chris P.
29. Nov. 2023
Horrible Timing and Property Conditions
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
When we arrived at 4:00pm, I couldn't quite place the smell in the condo until after noticing all the dead cockroaches in just about every room. If I could upload the photos I would. I contacted the front desk and they advised they had recently treated the property and this is a common result. They also stated, the property was swept at 1:30....and everything was fine. So in 2-3 hours all the roaches happened to come out and die. Cinnamn Shore offered to send housekeeping, but I just swept up the dead roaches and aired out the condo. My family was ready to leave the next morning. After receiving some push back, Cinnamon Shore agreed to refund one half of one nights stay and their fees, about a third of the total cost. But stated they couldn't do much more without effecting the property owner. They sent a bottle of wine over and a $50 gift card. On day two the A/C stopped working and we had to have that repaired. We also found a package of old batteries leaking in a kitchen drawer. The refund was far beyond the cost of the condo, and just a horrible experience. On top of that, it rained the entire time and we had few options to be outside. Needless to say, we'll be finding other options next time we go to Port A.
Chris P.
Aufenthalt von 3 Nächten im November 2023
