6/10 – Okay
Maria F.
5. Sept. 2025
refrigerator did not work upstairs - reported to you and they said that it takes 24 for the fridge to get cold- we have a baby that needs milk and senior citizens that need medications kept in a freezer. suggested we use the working refrigerator downstairs - it is a terrible thing to assume that our old people ( 84 yrs old) is expected to climb the stairs to get medication several times a day! i continued to contact them but no result -- uncaring response : they said the refrigerator was turned off to be cleaned and the refrigerator was not clean and freezer was yucky -had gelatinous brown red substance that was not cleaned. If the refrigerator is not functional - it should have been thrown out and the fridge downstairs be moved upstairs instead of making up stories about the situation. it truly impacted our satisfaction with our trip - the house was beautiful but we were not happy at all with they way we were treated regarding the absence of a refrigerator upstairs - our family cannot possibly tolerate being so inconvenienced because of the absence of a working refrigerator - not just for food storage but also for storage of milk for the baby and storage for injectable medication that needs to be stored in the freezer. I will not recommend this property because we did not feel listened to and were not informed before hand that we should be satisfied with a wine refrigerator with 8 people and a baby! shame on you!
Maria F.
Aufenthalt von 4 Nächten im August 2025