4/10 – Schlecht
Joel P.
12. Sept. 2023
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Not that horrible, not that great
We had to change dates because the owner has the property listed on multiple sites. When we booked and paid for the days we wanted an email was sent saying that someone had just booked it right before we did. I expected a refund, but nothing was done. We contacted the owner to see what was going on and she says to cancel the trip. VRBO will then keep a percentage of the charge! We decided to change to another week since we will be going to that area about once a month so it would be nice to have a house instead of a hotel. Checked in this time with no problem. The first issue that we had was no AC at all in the house in the hottest days of the year for Maine. I can live with it though. Just give me some fans and we can open windows. Some of the windows don't have screens! I didn't notice this until late in the night when there were bugs flying around. That kills the idea of getting some kind of air flow through the house. The next issue was that there was no internet available. We were staying for about 5 days so we needed to get some work done. I reset the router a few times and could see the WiFi that was specified in the check-in message, but could not get internet. We had to use data on our phones to do anything including watching TV. This was never resolved even when I called about it. The last big issue was the second day we returned around 3:00 in the afternoon and the driveway was full of cars and people unloading suitcases. Sure enough, it was double booked!
Joel P.
Aufenthalt von 4 Nächten im September 2023
