Oceanside Haven Urlaub P835-4

Glad you had a great stay! We try to keep the logistics as simple as possible so you can just enjoy the trip. Thanks for choosing us!

We’re glad you enjoyed the standout view and convenient location! It’s great to hear the private rooms and bathrooms worked well for your group. We’d be happy to welcome you back anytime! ~The Team at Beachfront Only

Glad you had a wonderful stay. We put a lot of thought into the layout for larger groups, so it’s great to hear it made things more comfortable for you. Thanks for staying with us, and we look forward to your next visit!

We’re thrilled your family had such a wonderful stay! It’s fantastic to hear the space, amenities, and beachfront location made for memorable moments—from sunsets and dolphins to family meals and beach walks. We’d love to welcome you all back anytime! ~The Team at Beachfront Only

It sounds like your stay was fantastic, Chanda! I'm glad to hear that the property's layout and cleanliness met your expectations, and that you felt a strong connection with the ocean. If there's anything else you need for future stays, feel free to let us know. We'd love to have you back! ~The Team at Beachfront Only

Thank you for taking the time to share your feedback. We are disappointed to hear that you felt your stay did not meet your expectations; however, we would like to provide additional context regarding the concerns raised. Prior to your arrival, you contacted our team multiple times requesting to cancel your reservation and receive a full refund, despite the reservation being outside the applicable cancellation period. While we understand that circumstances can change, the reservation terms remained in effect. Unfortunately, it appears that expectations for a refund were established before your arrival, regardless of the condition of the property. When concerns were reported after check-in, our team responded immediately. Our housekeeper returned to the property that same evening to address the items brought to our attention, including replacing bedding and cleaning the floors. During that visit, no mold was found in the showers, and the concerns reported were addressed as promptly as possible. We also reviewed the additional claims regarding the property amenities. The EV chargers are operational, and the parking spaces are built to the standard specifications for the property. Our team members and guests regularly park in these spaces, including larger vehicles, without issue. We take legitimate guest concerns seriously and always make every effort to resolve issues when they are communicated during a stay. However, we also want to be transparent that our team did respond, investigated the reported concerns, and took action to assist during the stay. We regret that the resolution provided did not align with your expectations. We appreciate feedback that helps us improve, and we wish you the best in your future travels.

Karen, We appreciate your great review! This is one of the newest properties we have started managing and it certainly does not disappoint. We are glad you enjoyed the property and amenities, despite the kinks. We look forward to having you back next year! - Beachfront Only Vacation Rental