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6/10 – Okay
Amy W.
27. Apr. 2024
Ups and downs
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We love Surf Song and have been coming for over 20 years, however our stay this year had some ups and downs. The room was ready before check in time which is great, unfortunately it was not cleaned properly. There were long hairs in both bathrooms, the backsplash throughout the kitchen had a brown sticky substance splattered on it, dirty dishes and coffee grounds in the cabinet and the dish strainer was extremely dirty. I had to do some cleaning before I was able to unpack or put my groceries away. The customer service in the office was not the best, there was never a friendly greeting when you walked in, I almost felt like I was disturbing them when I came in with concerns and questions. They also seemed more concerned about the condo owner having to pay for a requested item than helping the customer. I had a question regarding dates of future stays and asked to have someone call me about this and I never received a call. Hopefully this year was just a fluke...we love Surf Song and Sunhost. On the positive side, the 2 maintenance gentlemen who tried to fix the ice maker and ultimately replaced it were great..very friendly and helpful, also the gentleman working on the grounds was awesome. The air conditioner went out and they were there 1st thing in the morning to get it fixed and had it working before the day was over.
