2/10 – Ungenügend
Michael S.
21. Sept. 2025
Gut: Kommunikation
Verbesserungswürdig: Check-in, Lage und Genauigkeit des Onlineauftritts
The property is located about 100 feet from one of the major highways going in and out of Southlake Tahoe. As a consequence, there is constant and persistent roaring of traffic noise as the cars go by. This is not a peaceful cabin. Also, I was given a code to the lock on the front door via email from VRBO, which said to use the last four digits of my personal phone number. The owner in a text on your website sent me another code for the lock on the front door. I now had two different codes. When I tried the owners code, the lock did not open. I tried the code sent to me by VRBO. It also did not open the lock. So, having driven four hours to the cabin, being unable to enter the cabin, being unable to contact the owner directly, being unable to access your website via phone to get to a source of communication with the owner, we were left standing beside the highway, tired, and dismayed. As a consequence of all this, we had to drive into Southlake Tahoe and secure a room in one of the hotels there so we would at least have a comfortable place to rest and spend the night. The intensity of the traffic noise made us stay in the cabin unattractive so, we decided to drive back home. But we were not able to enter the cabin, we did find a few very cheap and uncomfortable plastic chairs in the back of the cabin, sitting on the dirt where we were able to sit down and try and figure out our next step. Altogether, this was a very unfortunate event, and we would not recommend this cabin.
Michael S.
Aufenthalt von 7 Nächten im September 2025
