6/10 – Okay
Natalie H.
28. Aug. 2023
Gut: Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Property fine, Property Management lacking
I reached out to Vtrips/Miss Kitty’s via the chat option shortly after booking. I had two questions about the property and wanted to find out about a possible early check in. Every vacation rental I have ever been a part of has had no problem accommodating special requests such as an early check in if feasible. I never heard a response back although I sent 3 messages. I then called 3 days prior to my arrival and I was told that early check ins are never granted, after I pressed and asked to speak to a supervisor I was told to call back the day of my arrival to see what could be done. They day of arrival came and I called about 9 am, I was told again that early check ins were “generally” not allowed but that they would reach out to house keeping to see if they could have it cleaned earlier than usual and to call back at 12:00. I called back at 12:00 pm and was told that I needed to back after 2:00 pm because housekeeping was not even dispatched until 11 am. I also asked and was told that no one had occupied the property the day prior to my arrival but that they still had ZERO idea if it had been cleaned, if it needed maintenance etc. I called back at 2:00 pm, I let the property manager Amber know I was in town and had drive by the house to see where it was while we were killing time waiting on check in and that no one was at the property. Amber then reluctantly told me she could give me a 3pm check in. When I asked why I couldn’t check in at 2 she said it would cost $$
Natalie H.
Aufenthalt von 2 Nächten im August 2023
