8/10 – Gut
Beth K.
26. Apr. 2024
Gut: Sauberkeit und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in
Beautiful condo but beware of booking process
The room was amazing! The property was dated but nice.
This was facilitated through VRBO as the rental partner and not managed through them. The day after booking my credit card had 2 charges. One from a property mgmt co and one from VRBO. I had an email from a property mgmt co asking me to sign their rental agreement. After I signed it virtually I received an email asking for me to send them pics of my driver license front/back, credit card front/back, a picture of my signature and a picture of me holding both my DL and credit card. I thought it was a scam. I reached out to VRBO and they said that the property mgmt co was legit but I should not share this info. I messaged the property mgmt co through the VRBO app and told them I was not comfortable providing this information due to the threats and risk to financial data. I asked them to cancel my booking and delete all of my financial info. They stated they didn’t keep My financial data but if I canceled it would be non refundable. Meanwhile I continued to escalate with VRBO and was told that this request was not normal and they would warn them. After escalation I was told that this was ok and to share my info. Meanwhile the property mgmt co messaged me about my impending arrival and had the wrong dates. They do store your cc info because they charge a deposit a week before. Our compromise was to check-in in person during biz hours. I don’t feel comfortable with the company or their data protocols and VRBO wasn’t helpful
Beth K.
Aufenthalt von 3 Nächten im April 2024
