2/10 – Ungenügend
Mandy L.
10. Apr. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Kommunikation
Terrible management company
Cabin was in a good location but the communication from the management company was absolutely terrible. We arrived and had no bath towels in our showers, additionally our oven smoked like crazy any time we turned it on due to what I assume was housekeeping cleaning with chemicals they shouldn’t have used, the fan on the microwave doesn’t work. We checked the hot tub upon arrival and it was only at 90 degrees. The next morning we checked again and it was down to 72. Additionally we had a water build up in one of the bedrooms on the floor under the carpet (assuming due to a leak) my daughter has a severe allergy to mold and it created quite the issue. When I asked for a property management person to call me so I could just explain our situation Dusty the manager on duty at Eden crest refused to call until after the maintenance person came by which conveniently for dusty he came at 5 and dusty doesn’t work after hours. At this point I didn’t even want money back on our reservation I just wanted someone to consult with about our issues we were facing and Dusty nor his staff cared at all about providing that for us, the hot tub only got to 95 while we were there so we were never able to use the service. He did comp us $150 for not being able to use the hot tub but honestly I would have rather gotten better customer service and his willingness to speak with me earlier on over the money. Extremely disappointed in Eden Crest and Dusty and his team, will not be returning.
Mandy L.
Aufenthalt von 5 Nächten im April 2024
