Vermieter-Kommentar: My struggle with Homeaway is that the review process is very unfair. To address this review properly would be impossible. This renter was extremely difficult. Please remember you have rented a home, not the owner. Just because you do not know how to use something, does not mean it is broken! As the case with the televisions, cable boxes and lights! There was a leak in the skylight. What this tenant does not tell you, is that t was fixed within 2 hours. At that time they were reshown the entire workings of the house and 3 light bulbs were replaced. They decided they wanted to heat the pool, which requires a deposit for the propane use. They did not want to pay the additional deposit. For their inconvenience with the skylight, we turned on the heater without a deposit. They kept complaining and literally called and threatened us, at all hours, saying that they would write a bad review if we charged them for any expenses. We told them that if they were not happy they could leave. I guess the house wasn't so bad since they decided to stay another 10 days and finish out the lease. Lastly, in all the years we have rented, we never had to ask someone to please be CLEANER. As a they order they describe was found to be dirty diapers. If you are interested in my property please come see it in person for yourself. (as they did!) I am sure you will be delighted!