2/10 – Ungenügend
Tammy W.
9. Aug. 2023
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Horrible experience
First: we did not receive the check-in instructions. I emailed w/ no response. Finally, I found a ph#, Donna answered and informed me she had been out of the cell coverage area and the contact person listed was no longer w/ the company. She's handling the property and the property was unlocked.
Second: The A/C was broken! The temp inside was 88 degrees. We contacted the manager, Donna, and informed her. She stated she would 'try' to get a repair person there. In the next conversation, she informed me she could not get anyone to repair the A/C. But, she had another property 10 min down the road we could rent. It sleeps 8. I explained that the property was too small.
Third: I asked about fans for the current property. She stated there were fans available. I discussed w/ the rest of our party and called her back. I told her we would like to have the fans and would just stay there but at a reduced rate. She informed me that WE would have to get the fans from another location because she's 2 hours away AND that we would pay the FULL rental amount since we were staying there or we can check out. She was very rude and unprofessional. I cannot believe an owner would rather get ZERO income from the property than get a reduced rate. I told her we would check out and get a full refund. This does not describe the unprofessionalism or the horrible experience we had...there is so much more to the above conversations.
Tammy W.
Aufenthalt von 1 Nacht im Juli 2023
