4/10 – Mangelhaft
Brandie D.
30. Juni 2025
Gut: Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in, Kommunikation und Lage
Nice View, But Poor Communication and Building Concerns
We’ve rented through VRBO many times, but this was one of our most frustrating stays. We confirmed our 4 PM arrival in advance, but no one was there to meet us. After 20 minutes, someone (not the host) showed up but couldn’t check us in due to missing paperwork I had submitted 2 months earlier. We waited 45 minutes to access the unit.The condo was fairly clean with a nice view, but it needed maintenance, scraped walls, a broken bedside lamp, and a bathroom toilet that didn’t function properly. Mid-stay, we were locked out for over two hours due to a dead keypad battery. Multiple messages went unanswered, and once a locksmith finally arrived he had to use the TV remote batteries to fix the keypad/lock once we were in. On checkout day, I noticed a woman sitting outside our door for a hour before we checked out. This was concerning as there had been a murder in the building just 2 weeks before. She entered the unit as we were walking out without identifying herself, likely cleaning staff, but no notice was given. The host again didn’t respond for nearly 4 hours.The building itself was concerning. Common areas often smelled of marijuana, and we saw police in the lobby on more than one occasion. I felt safe with my husband, but I would not have felt comfortable staying here alone.We’re experienced travelers and property owners ourselves, and this stay fell in far below our expectations. I would not stay here again or recommend it to family or friends.
Brandie D.
Aufenthalt von 7 Nächten im Juni 2025
