2/10 – Ungenügend
Peggie K.
7. Apr. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Keep Away From This Property
This booking, house & host made me leave VRBO forever. It went downhill from the moment I booked. The host found it beneath her to respond confirming the booking.
Fights arrived late, so check-in was in the middle of the night. We found the home less than clean, but the major issue was the black mold in the master suite. The entire suite smelled of mold and mustiness. Vbro assured me that if the homeowner/host could not fix the issue during normal business hours I would be moved and receive a full refund. An upstairs toilet had leaked. The leak was fixed, but they failed to deal with the waterlogged drywall. They seem to have any plans to do so in the future either. Mold remediation requires more than simply covering it with Kilz paint. This house was also VERY POORLY cleaned, IE: used tissue on the floor, toilet was used and not flushed, there was hair in both of the home’s showers, the shower was caked with hard water & soap scum, sinks were not cleaned, etc. Anastasia claimed she was there personally, & she considered the home "clean". If you are looking for a clean and sanitary place to stay, I would steer clear of this home.
Additionally, VRBO seems to be ok with a home in this condition being listed on their site and did nothing to help me receive a refund, nor did they help in finding another more suitable place for the week. It is a health violation and safety risk to put consumers in a home with black mold.
Peggie K.
Aufenthalt von 1 Nacht im März 2024
