Wohnung am Meer auf der Promenade, wenige Schritte zum Strand - beheizte Innen- & Außenpools

If you're reading this, we kindly ask that you read our response below so we can clarify a few points. We want to note that all but one of the issues mentioned in this review were never communicated to us during the guest's stay. What was noted above as "mouse droppings" are actually small rubber turf pieces used in the dresser drawer - no rodent activity has been reported or found. We had our pest control company inspect the condo, and they confirmed there is no evidence of rodents. We also want to note that our condo has monthly routine pest control service, so we go above and beyond to ensure there are no issues in this area. The lamps in the second bedroom are controlled by a wall switch, which was simply in the off position - an easy fix, had we known. We did receive your message about the HVAC and had a professional technician on site within an hour to address it. As for the mattress, our cleaning team has checked it and confirmed there is no sinking or sagging - this may come down to personal comfort preference. We also want to note that a blender is not a guaranteed amenity in our condo. We appreciate you flagging the condition of the balcony. We've hired a wildlife removal service in the past to address pigeon activity in that area - this is a common issue for oceanfront balconies and something we actively manage. We would have sent our cleaner right away had we known this was a concern during your stay. We would have addressed anything else shared with us just as quickly - especially something as serious as rodent droppings, which again, we can reassure guests is not the case here. That material is rubber turf, not droppings. It's disappointing to read a review like this, as it doesn't reflect the care and attention our condo receives. We hope guests will read past this review to the many great ones that reflect how well cared for this condo has been over the years. For any prospective guests reading this, please reach out to us directly and we will be happy to answer any questions for you!

Thank you, Cindy! We're glad you enjoyed the cleanliness, communication, and overall value. We're sorry the experience was affected by smoke from other guests - unfortunately that's something outside our control as private owners, but we understand how much it can impact a stay. We hope to welcome you back to Myrtle Beach again someday!