* EINZELGESCHICHTE WEG ZUM UNTERKUNFT SEHEN ~ Essentials ~
- Ferienhaus884 sq. ft.
- Personen: 4
- Schlafzimmer: 2
- Badezimmer: 1
- Min. Aufenthalt: 3–4 Nächte
Schlafzimmer
Verwalter
Big Bear Vacations
- Sprachen:
- Englisch
Ausstattungsmerkmale
Highlights
- Kinder willkommen
- TV
- Satelliten-/Kabel-TV
- Kamin
- Parkplatz
- Heizung
Badezimmer
- Badezimmer: 1
Hausregeln
Anreise: 16:00
Abreise: 10:00
Partys / Events nicht erlaubt
Nichtraucherdomizil
Haustiere nicht möglich
Kinder willkommen
Mindestalter Hauptmieter:21
Max. Anzahl Gäste:4 (Schlafplätze für bis zu 4 Erwachsene)
Stornierungen
100% Erstattung für Stornierungen bis zu 30 Tage vor Anreise. 50% Erstattung für Stornierungen bis zu 14 Tage vor Anreise.
4 Bewertungen
The beds suck did not sleep good at all for two nights!
Very nice property very clean and well kept everything you need is here but the beds are terrible and if you don’t get a good nights sleep it’s just not worth staying there that’s just my opinion will not stay at the same cabin again!
Thank you for choosing Big Bear Vacations for your most recent stay in the mountains! Our team is honored to have been your hosts and are looking forward to the opportunity to host you again many times for your future trips to Big Bear! All of our returning guests do receive a direct loyalty discount so just give us a call when you are ready to return!
Cute property, but will only book through owners in future.
This was a very cute property, sadly though, owners should either run rental themselves or find another company to run it. In the past I have booked rentals for Big Bear on VBRO through owners of properties. We have always had a very pleasant experience and it has been super simple to check in and check out with the lockbox outside of property, let alone usually check in is at 2pm and out by 11am. Big Bear vacations was super inconvenient. Checking in at 4pm is already late, let alone having to go to their location to wait in line and check in, so we didn't get to property till about 5pm because you had to also wait in a line. Multiple people in front of me were complaining about dirty properties and their properties not being available till after 6pm. Thankfully our property was ready on time at 4pm, however when we got to property, it was super dirty. Bathroom toilet wasn't even clean. Toilet had pee on seat and feces still in toilet from whoever stayed there before, we ended up cleaning it ourselves. Bedding looked as though only sheets were clean and not quilts , shams or blankets. You could see old webs in house. Felt super yucky to stay there. Thankfully Big Bear Vacations refunded me partial payment for cleaning, however I really should have gotten full considering how tacky they left it. I will be sure to only book owner ran properties in future. Big Bear Vacations seems to be super unorganized and inconvenient.
Thank you for taking the time to write a review. Big Bear Vacations values reviews as an opportunity to give a voice to our Guests. You are important to us. I want you to know I have forwarded your review to our Team and we will use it to improve - as we are always striving for greater excellence.
Please note the following as it is explained very clearly the moment you book in the Contract that you Signed -- and is our process:
On Page 1:
Check-in is anytime AFTER 4 PM. Holiday check-in starts at 4 PM and Holiday Check-out is 10 AM. There is no After Hours Check-in ***Guests MUST Check-in during Office Hours.***
Check out is at 10 AM. To request a late check out you must call our office between 8 - 9 AM on departure date.
Another Citing in the Contract in reference to Check in/out:
CHECK IN POLICY
Check in is normally any time after 4 PM. Check in time during major holiday periods is any time after 4 PM.
LATE CHECK OUT POLICY
Check out is normally 10:00 AM. Check out time during major holiday periods is 10 AM. Late check outs are not permitted unless previously authorized by Big Bear Vacations. In order to get approved for a late check out, you MUST call the office between 8:00 am and 9:00 am on the day of departure to verify the property will be available for a late check out. Prices for late check out are:
10:00am to 1:00pm = $25.00 +TAX
1:00pm to 3:00pm = $50.00 +TAX
In closing:
Of course at 4 p.m. there can be a line as many Guests are arriving at the time.
Regarding the cleanliness concerns -- I am very happy you were refunded as that is very far from our standard. We hope you have many happy future adventures in Big Bear.
Beautiful and COZY Cabin - close to everything!
We had a very enjoyable stay at Casa Catalina. It is a beautiful and cozy cabin with central heat to keep every room warm and toasty! It has a very nice gas fireplace and is conveniently located in a nice neighborhood. It's close to Magic Mountain and the Village shops (both of which were enjoyed by us!). My two boys, husband, and I all had a fun and relaxing experience! I highly recommend this property!
Thank you for choosing Big Bear Vacations for your most recent stay in the mountains! Our team is honored to have been your hosts and are looking forward to the opportunity to host you again many times for your future trips to Big Bear! All of our returning guests do receive a direct loyalty discount so just give us a call when you are ready to return!
Fun
We enjoyed the decor of this cabin. It was cozy comfortable and decorated so cute with bears and wood.
Thank you for choosing Big Bear Vacations for your most recent stay in the mountains! Our team is honored to have been your hosts and are looking forward to the opportunity to host you again many times for your future trips to Big Bear! All of our returning guests do receive a direct loyalty discount so just give us a call when you are ready to return!