Pearl's Place im Herzen des historischen Roscoe Village

Thank you for your feedback. We’re sorry this stay did not meet your expectations. Most guests enjoy this property and the location, including the guest who stayed immediately before this reservation, but we still take all cleanliness and maintenance feedback seriously. After receiving your messages and photos, we communicated with you, offered the option to check out early with a refund for the unused night, and issued $100 in refunds during the stay. You ultimately chose to remain for the full reservation, and we continued working to address the concerns that were brought to our attention. We also want to clarify that the listing did not advertise a second bed or pull-out couch, and the sleeping setup had been clarified to you prior to arrival. Extra sheets were delivered after the request was made, though we’re sorry they were not presented in the way you expected. Some of the items mentioned were valid, and we have already used the feedback to make improvements, including replacing worn items and addressing areas that needed additional cleaning attention. We do in fact care a great deal about the guest experience and are continually working to improve the property. While we disagree with parts of this review and feel important context was left out, we appreciate the feedback that helped us improve the space for future guests.