Southbay by the Gulf 124 | Strandnahes Stadthaus mit Pools & Terrassen

Thank you for taking the time to complete this survey. We appreciate your feedback Teresa and look forward to having you back soon

Thank you for the great review. We're glad Southbay by the Gulf 124's location and beach access made your stay enjoyable. We appreciate the note about the cosmetic issues and will address them. We hope to host you again soon!

Thank you for your thoughtful review! We're so glad the layout worked well for your family and that everyone had plenty of space to relax. It's wonderful to hear you enjoyed the convenient beach access, nearby shops, and the pools. We also appreciate your feedback regarding the cleaning, as it helps us continue improving the guest experience. Thank you for staying with us, and we hope to welcome your family back for another great vacation!

Thank you Ima!

Thank you for your feedback, Maria. I'm pleased you enjoyed the location and amenities during your stay. I appreciate your comments about the living room furniture and will look into addressing that. We hope to see you back soon for another great experience!

I am glad you enjoyed your stay. We have some of the greatest beaches in the area. We can't wait to see you again.

Thank you for taking the time to share your feedback about Southbay by the Gulf 124. I’m sorry the unit was dated and that multiple cleanliness and maintenance issues affected your stay — especially the mildew/mold, missing washcloths, hair and dust left by housekeeping, insecure sliding door, paint chipping and water damage in the upstairs bedroom, the unusable propane grill, hanging curtain, mildewed shower curtain and dinette cushions, and the broken iron. I wish we had known during your stay so we could have addressed these concerns immediately. I will share your comments with the property owner, our housekeeping team, and maintenance so they can address cleaning standards and complete necessary repairs and replacements. Thank you for noting the positive about the updated kitchen appliances and private beach access. We appreciate your honest feedback and hope to have the opportunity to provide a much-improved stay in the future.

Thank you for the feedback and for noting the oceanfront view. I’m very sorry your stay fell short. What you described — the ceiling leak, dishwasher puddle, wobbly bunk beds, shower door not closing, worn furnishings, and poor responsiveness — is not the experience we aim to provide. Our records show maintenance was dispatched the morning after your report to investigate the leak. As was stated that it was no longer leaking. A technician identified the source, and a replacement dishwasher was ordered; unfortunately the earliest delivery we could secure was after your checkout, which still isn’t an acceptable outcome and I apologize for the inconvenience and for any damage to your belongings. We did offer compensation and was replied with that it was just a little water and you were good. Since your stay we’ve scheduled repairs for the shower door and the bunk beds, and we’re arranging a deeper cleaning and a property inspection to address the general wear and any other maintenance items. The shower door just needed a little balancing and there weren't any issues with the bunk beds. We’re also reviewing the listing photos and description to make sure they accurately reflect the unit’s condition.

Thank you for your feedback, Chelsey. I'm glad to hear you enjoyed the amazing view. I sincerely apologize for the cleanliness and maintenance issues you experienced. This is not our standard, and I appreciate you bringing these concerns to our attention. I will ensure that our team addresses the cleaning and upkeep of the property promptly. Your input is valuable, and we hope to provide you with a better experience in the future.

Thank you so much for the amazing review! We’re thrilled to hear you had such a wonderful stay. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back again soon! 😊