2/10 – Ungenügend
Aaron M.
30. Mai 2023
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Horrible
We booked this home to visit our Son in Billings for the dates of 5/26-5/29. When we were on our way up to Billing we received a text from Scott about the people in our party. i gave him the people in our party that was 14. I knew a couple of our kids were staying with their brother but wasn't sure which ones. When he informed me that 14 was more than the house would accommodate I told him that some would stay with our Son. I then looked at the reservation and realized i had only booked for total of 8. I wasn't trying to hide people. Our plans and people coming had just changed since booking.
When we got to the house the code wouldn't work so they unlocked the house remotely.
When we got into the house one of our Son's said he had his Wife and their two children were staying with our Billings Son. That took our guest down to 10. I told him we would have 10 people staying in their home. I told him this multiple times.
We had not been in the home 10 minutes and their was a knock at the door. It was the homeowners. They had sent us the wrong code. Scott told us that VRBO told him to cancel our reservation because i lied about how many people i had in my party. We Thanked him for this. They left
On Saturday the 27th we received a text from Scott stating their was an invoice on VRBO for four extra people. we should have only been charged for 2 extra people.We paid the invoice. He cancelled the payment on his end. Called and told us we broke house rules and had 45 minutes to be o
Aaron M.
Aufenthalt von 3 Nächten im Mai 2023
