Sonoran Sky 204 Sky View Retreat Eleganter Ozeanblick am Sandstrand

Thank you for your review. We look forward to welcoming you back again soon!

Dear Jose, Thank you for taking the time to share your feedback. We appreciate your comments regarding the cleanliness of the unit and are sorry we did not meet your expectations. Your feedback has been shared with our housekeeping team so we can continue improving our cleaning standards and provide a better experience for our guests. We appreciate your visit and hope to have the opportunity to welcome you back in the future. Warm regards,

Dear, Amy. Thank you for sharing your feedback. We’re glad you enjoyed the space, but we sincerely apologize for the issues you experienced with the sofa and the missing kitchen supplies. We also understand your concern regarding the master shower and the water splashing onto the floor. We’ve shared these comments with our maintenance and housekeeping teams so these items can be reviewed and addressed. We appreciate your feedback and hope to have the opportunity to provide you with a much better experience on your next stay. Best regards, Christian Sanchez Sonoran Sky Manager with Casago

Hello Casey, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Hello Danielle, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best regards

Hello Jeff, Thank you so much for taking the time to share your experience with Casago Reservations. We take pride in knowing our guests are happy with their Vacation experience. Best regards

Hello Carol, Thank you so much for taking the time to leave us a rating - it's much appreciated! We’re here for you anytime.
 Best regards

Hello Teodora, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Best regards,

Dear Jean, Thank you for taking the time to share your detailed feedback about your recent stay. We’re happy to hear you enjoyed the views, the convenient access to the pool and beach, and that our staff made you feel safe and welcome. It’s also great to know you enjoyed the on-site restaurant and beautiful sunsets, they truly are special here. We’re very sorry, however, for the inconveniences you experienced with the maintenance issues and missing essentials in the unit. Your comments regarding the water heater, faucets, sliding doors, washer and dryer, and housekeeping have been shared with our operations team so they can address them promptly. We’re also reviewing the kitchen supplies to ensure each unit is stocked with the basics guests expect. Your input is extremely valuable and helps us continue improving the guest experience. We appreciate your kind words about the resort overall and hope to have the opportunity to welcome you back for a smoother and even more enjoyable stay next time. Thank you, Warm Regards. Christian Sánchez Sonoran Sky Manager with Casago.

Thank you for sharing your experience with us. I’m very sorry to hear about the difficulties you encountered during your stay. The delay at check-in and the confusion regarding access to the unit should not have happened, and I understand how frustrating that must have been. I also sincerely apologize for the condition of the unit upon arrival, as well as the multiple maintenance issues you described, including the washer, dryer, bathtub, and overall comfort of the furniture. This is not the standard we aim to provide. Please know that your feedback has been shared with our management, housekeeping, and maintenance teams so these concerns can be addressed immediately. We are also reviewing our check-in procedures to ensure a smoother and more efficient arrival experience for our guests. We truly regret that this stay did not meet your expectations and appreciate you bringing these matters to our attention.

Dear Jeff, Thank you for sharing your detailed feedback. While I’m glad to hear that you enjoyed the location and still found the condo to be a great choice, I sincerely apologize for the inconveniences you encountered during your stay. It’s disappointing to learn that the oven wasn’t functioning, and I understand how frustrating that must have been. We’ll have our maintenance team look into this immediately to ensure it’s addressed for future guests. I also apologize for the lack of a TV in the spare bedroom, as well as the limited supply of laundry detergent and toilet paper. Your comments have been shared with our housekeeping team, and we will make sure these issues are rectified moving forward to ensure a smoother experience for our guests. We appreciate your understanding, and if you choose to return, we’d love the opportunity to provide you with a more seamless and enjoyable stay. Please feel free to reach out to me directly if there’s anything else we can do for you in the future. Thank you again, and we hope to welcome you back soon. Christian Sanchez Manager | Sonoran sky

Hello Steven, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Best regards,