It pains me to have to write this review, after all, Wind & Sea is a magical place. It's absolutely beautiful.. But I spent a lot of money on this place and I don't think it's too much to ask for the basics.. I rented W & S to enjoy a relaxing weekend and a quiet birthday celebration with a few girlfriends. We arrived to an open gate. Turns out the gate was broken. After unloading our belongings in the cold & rain, ( no rugs were provided to wipe your feet) we spent over 3 hours trying to figure out how to get the heat to work. I was surprised that there was no guide book of directions to the house. We never did figure out the heat. The house has an outdated tech system that apparently only partially worked. We also spent hours trying to figure out how to get the overhead lights in the kitchen to work.. We ended up navigating the kitchen in the dark. We requested a handyman who did come out the next day. One of the girls forfeited her massage at Esalen to stay and meet with the repair man and learn how to work the details of the house. Turns out, the overhead kitchen lights weren't working at all, and didn't for our entire stay. We had to cook dinner practically in the dark the entire time we stayed there... Top that off with ants that covered any counter surface we rested our food supply on. It had to go in the refrigerator or it was ruined. There was a big storm during our stay, no flashlights, only a few pieces of extra wood in the house for the fireplace, no newspaper was provided to start a fire so all of us girls were digging scrap receipts out of our purses to start a fire with... most of the east facing windows leaked so we were using our bath towels to clean up the puddles and keep the wood floors from being ruined.. the jets in the downstairs tub would just automatically come on at all hours of the day and night, even with no one in the bathroom... Since there was no guidebook or directions anywhere we never did figure out how to work the sauna.. trust me, we tried.. The sound system didn't work either so there was no music. When you spend that much money on a place, having the basics like Q tips or kleenex in the bathroom I thought would be a given.. The couches were stained and could have used a good cleaning.. We would have been much better off staying at Ventana or Post Ranch.. After all of our troubles, I had to ask for a discount. It's disheartening that after all of this inconvenience, they basically just offered a 10% discount..