6/10 – Okay
Candace I., Laurelville, Ohio
22. Mai 2023
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Great House, Host Needs Improvement
House is cute and clean. Neighborhood is quiet and feels safe. Beds are firm, but comfy. Kitchen has the absolute bare minimums for cooking. Patio furniture outside is dirty and uncomfortable. There is no balcony like the listing states. It is a small concrete patio. You are able to use the garage to park, however, you do not have an access code for the garage. So, in order to use the garage, you have to go inside the house and open the garage door from there. It makes the garage inconvenient. There are two entirely different sets of house rules. One is on the refrigerator and one is in the guest book. I had a few questions before and during my stay that went completely ignored and unanswered by the host. Any message I sent through VRBO, text, or email were all ignored. No response from anyone. Phone calls weren't even answered. Two days into my stay, I received a text from the host asking me to complete my payment because they hadn't gotten around to processing it yet. I expressed my concerns about this and all of the times that I had been ignored trying to get my questions answered about my stay in my response to them and made my payment. In my text, I also asked the host for one name and one phone number for a point of contact for the rest of our stay because of all of my attempts at trying to contact someone had failed. I still have not received a response from anyone. No apology for the confusion. No apology for any miscommunication or NO communication at all. It's like they don't care. So, if you LOVE confusion and are willing to never have a response to any of your questions before or during your stay, this is the place for you. We didn't have any problems during our stay, but I could only imagine the nightmare it would have been if we did. If you like to feel welcomed, respected and appreciated by your host, skip this property.
Candace I.
Aufenthalt von 4 Nächten im Mai 2023
