8/10 – Gut
GRETA P.
13. Jan. 2025
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in
Beautiful but can improve
House is as beautiful as you see in the pictures and the views are amazing. We were a group of 5 adults and 4 kids, very well distributed house with nice touches as providing ropes and slippers in every restroom, good quality bath towels and linens, Also, provided coffee and enough laundry pods for at least 4 washes. With that being said, my checking was a bit traumatic as we arrived & the code was not working to get into the house, I immediately messaged host, thankfully my kids being curious starting wondering, basement door was left unlocked so we were able to go in and out of the cold weather, the host did reply to my message within 10 minutes and once in I did text her as the number was provided inside the cabin. I recoded a video and sent it to her to show I was doing it right and still wouldn't work. Then the fireplace on the main floor was not working, none of the candles inside or outside were working either, the BBQ was disgusting and the lights on top of the hottub were not working either. Host did send someone the next day 12/31 to clean the grill but did not look at anything else. She did give me the code to a lockbox that had an actual key but that was after a lot of back and forth. Overall communication and action can improve, holiday or not having the code not work is pretty major, we forgot to put the key once back in lockbox and were left out again, my kid had to crawl through a window. Bedrooms do not have any type of curtains, not very private.
GRETA P.
Aufenthalt von 3 Nächten im Dezember 2024
