2/10 – Ungenügend
Candice R.
29. Aug. 2023
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Worst Host Experience
I booked a one night stay at this property. The communication before our stay was fine. The morning of I still had not received check in instructions which was concerning, usually this is provided the day before or morning of. I left three messages through vrbo the day of trying to get the details. I was told two hours before check in time that they were "in a business meeting" and would send shortly. An hour later I tried calling to let them know that we were close and need the details. I got a mailbox that was full. I tried messaging and calling again for the next hour. I also contacted VRBO and they tried contacting as well with no response. During this time I was advised that I should find another place to stay and that I would be refunded for my stay since the host did not provide the required check in details. Concerned that my family would be sleeping in our car, I found a hotel and booked it. An hour and a half after the check in time I got a message with a code and excuses that "it's been a busy day" and "I forgot to click send". At this point it was too late to cancel and get a refund on my hotel. I have contacted VRBO multiple times and the host still refuses to give me my refund. I was accused of lying by the host and asked to provide screenshots showing that I tried calling multiple times and called VRBO, which I did provide, but they still will not refund me.
Candice R.
Aufenthalt von 1 Nacht im August 2023
