8/10 – Gut
Dianne W.
1. Aug. 2023
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Family Vacation
The houses and view were beautiful, however our stay there had some problems. We had a 4:00 check in for both houses and when we arrived only one of the houses was cleaned and we were told the other one was not going to be cleaned until the next day. We made a call to Nicole and she had someone come out and clean it, but our family was not able to get in there till 8:00 that night. Then my son went to go to bed in the downstairs bedroom of our house and the sheets had some kind of big fluid stain on them and looked like it had mildewed, we could not find any sheets to change them with so he had to go stay next door for the night till we could get the cleaners back out the next day. On our second day there we all went tubing and my husband and I got back to our house before the rest of the family only to find another family pulling into the house we had rented next door and starting to unload. We asked them what address they had and they told us that one and they had rented it for 4 days, they also had the same code to get in that we had which is very scary had some of our family been in the house at the time. Again we had to get in touch with Nicole while we entertained this family cause we felt terrible for them. She told us that it had not been blocked out so they had to find them another house to rent. On Sunday two of our family members left early they seen them on the ring door bell and sent someone to clean the house even though I still had it rented. Very unprofess
Dianne W.
Aufenthalt von 5 Nächten im Juli 2023
