4/10 – Mangelhaft
Erin B.
26. Aug. 2025
Gut: Kommunikation und Lage
Verbesserungswürdig: Sauberkeit
Check in was fine aside from the fact that they never told us that we were to take the garbage out not the housekeeper, never said where the garbage was to go and then yelled at us about it.The garage and gate opener seemed to be running out of batteries the whole visit and the staff told us we "weren’t pressing the button" right?! Never offered to switch their opener for ours. On two occasions the garage door slammed shut on its own, once on our rental car as we were pulling into the garage and another time when i had to jump out of the way to avoid being hit in the head by the door.The doors and surfaces were dirty upon arrival and stayed that way after 3 visits from the cleaner. Ask about the sargassum, because they will not tell you. The house will be smelly and you can't access the beach.Supplies were limited, we were given a ripped up rag to clean the dishes, 4 dishwasher pods, and 2 barely full hand soaps for the entire house. We had to buy even the basics, toilet paper, paper towels, hand soap, dishwasher soap, salt and pepper, aluminum foil (as there was no baking pans we used foil). We received 5 towels at a time for 7 guests (we asked in advance if the extra guest was fine and they said yes so should have planned for 7 guests). Internet went out for a few days and had to set up at a cafe. This stay was riddled with inconveniences and accusations from the house staff. I know they are trying to sell this house, but if you don't want to rent it...don't?
Erin B.
Aufenthalt von 14 Nächten im August 2025
