2/10 – Ungenügend
Lisa H.
7. Apr. 2024
Gut: Check-in
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
An uncomfortable experience
To begin with, when I booked the property, I specifically wrote to the host and asked if the pool and hot tub were working. This was the main reason we were renting his house, so I wanted to make sure. He said that he would make sure it was working for our weekend. When we arrived the pool and hot tub were freezing cold. This is something I specifically asked for as we would have a big group of people wanting to use it. The property caretaker came later and turned on the hot tub. He informed us that the hot tub and pool could not be heated at the same time so if we wanted the hot tub hot, we couldn’t have the pool warmed up. So the pool remained cold all weekend.
The night before we were supposed to arrive, I received information regarding our stay at the VRBO. This totally took me by surprise. This is part of his exact message he sent me. “The lady across the street is not happy about the house being rented. If anyone steps foot on my property, take a photo and send to me. Lastly- DO NOT ANSWER or SPEAK TO ANYONE at the front door. NO ONE is to coming by except Jamie. If anyone does DO NOT ANSWER or SPEAK A WORD. Please tell all in your party the same. If the old lady across the street steps on the property, take a photo and call me immediately. I have a trespassing order against her. She likes to walk into the house without knocking.” There were signs on the door that said we would be fined if we opened the door. We felt very uncomfortable, and it made us nervous.
Lisa H.
Aufenthalt von 3 Nächten im März 2024
