2/10 – Ungenügend
B. A.
18. Mai 2024
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Unclean property; disagreeable host; disputing my payment
We walked in + immediately smelled urine. I messaged the host who dropped off 2 sprays on the porch. I sprayed + the smell broke through in no time. I found large pieces of debris on the floor + spots/grime on the walls, counters + floor, some unidentifiable + some looked like blood. There were Raid bug strips hanging from 2 ceiling fixtures. I was shocked to see a message from the host asking that I let him know at the end of our stay where the urine was coming from + that I still give 5 stars. I asked how to cancel + get a refund. He wrote that I was being hostile + retaliatory since he wouldn’t let me out of my reservation. (I had tried to cancel right after booking, but moved forward when he wouldn’t issue a refund.) He then advised me to cancel on the app. I confirmed he meant I could cancel + receive a refund. He wrote that he didn’t want me to stay if I wasn’t happy. Before I had a chance to call VRBO, VRBO called me. As it turns out, the host had contacted VRBO while we were finding a new hotel, driving across town + checking in. I realized that the host called first to offer an incorrect story. He said there was no urine smell + we hadn’t even checked in, both of which were untrue. The host never came in the house to smell what we smelled. We have proof of checking in from the pictures I sent in + from our messages on the site. This was the worst rental experience. The uncleanliness was bad enough; the host lying to keep from refunding our money is unconscionable.
B. A.
Aufenthalt von 2 Nächten im Mai 2024
