We had 14 nights reservations in this house.

(Unlike majority of other tenants who stay one week or less). This was a family vacation with two kids. One of them is only 4 years old. The primary reason for this visit was to spend time on the beach and to swim in the lake. This is a gated community and the owner who rented this house is a member of the association.Unfortunately in the middle of our stay one of the members of the association created a sewage spill. This was an intentional act by this individual. As a result the lake was closed by the Health department for 5 days. As a result our vacation was ruined. All this took place while a temperature outside was over 100 F.

We've contacted the owner to seek partial refund, but she was refusing to cooperate.

Also, unlike inside of the house the deck furniture was very dirty and covered with dust, needles and spider webs. I had to wash two recliners, tables and chairs. Since the lake was closed we had to use deck area.

We understand that spill wasn't her false, but was created by member of association to which she belongs. And we are aware of the fact that all local real estates voluntarily offered a partial refund. The owner refused to work with us on this issue. VRBO did not help.

Our advise-pay with credit cards instead of echeck. The owner collecting 3% fee if you use credit card. We wanted to avoid this fee (3% is a lot of money if you stay two full weeks).

This house isn't good for family with very young kids like our 4 years old. The stairs are very high and wooden rails were covered by dust and spider webs. Also our child got splints from rough wood surface of rails.

Wifi didn't work well. DVD player didn't work, TV had a few channels. Only two beds (king and Queen) had good mattresses, but not in bunk bed.

This was our first time experience staying in Pine Mountain Lake property through Vrbo, since the property we usually stay through realty was booked.

We don't have any intention to stay in this house again