4/10 – Mangelhaft
Erin R.
29. Apr. 2025
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Spring break headache
I brought my family to LA for the week to visit other family in the area. Overall, we had a great time despite the issues we encountered. We had to pay extra to heat the pool/jacuzzi, to the tune of 100 a day. I made multiple requests to the property manager to ensure it would be ready and it never happened. And after requesting a refund for services we never received, they never refunded us the money. The house itself was in a decent location for us, although there was construction going on at the building on the corner, so the street was packed with workers vehicles and loud noise every morning at the crack of dawn. When we arrived the house was semi clean, but very dated from the pictures. The one thing I was really not impressed with was the master bath was a Jack and Jill style with the kids bedroom. The bathroom rug was still damp and had stains on it. The sheets in the master bedroom also had what looked like dried blood stains on them and there were no extra sheets in the chest at the foot of the bed as described. We ended up sleeping on an extra blanket. The refrigerator ice maker leaked, so we were constantly wiping up the floor. There were cobwebs and a spider in the master shower. It just felt dingy.
Erin R.
Aufenthalt von 5 Nächten im März 2025
