4/10 – Schlecht
Sandy A.
12. Apr. 2024
Gut: Kommunikation und Lage
Verbesserungswürdig: Check-in und Genauigkeit des Onlineauftritts
Great house but nothing works
We were so excited this year to spend our family vacation at this beach house in rosemary. Upon our arrival the alarm went off for over 45 minutes until the property manager came. The property manager said it had never happened before and they could not figure out how to turn off the alarm. The house is very nice but the owners have let it go. Nothing works in this home it took us 3 days to get television in the main room as it was they sent somebody out and they could not fix the television. We had to leave the media door open in the hallway and try and operate the TV from the family room, was not at all easy. The TV up in the Loft does not work at all. The dishwasher is literally falling out of its space in the kitchen. The refrigerator was not cold we had to call for repair on that. They offered us a $600 credit which was a fraction of what should have been refunded for the condition of this property. The pool company came without notice and knocked on the window and scared us, he was putting chemicals in the pool of which then we could not use the pool that afternoon. I do not recommend staying at this property. We stay in Rosemary every year and would never stay at this property again. Super dissappointed.
Sandy A.
Aufenthalt von 5 Nächten im Mai 2023
