4/10 – Schlecht
mary b.
7. März 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Disappointing
We’ve stayed in the Truman Annex several times. We have never had an experience like the one most recent. As follows:
1) We were sent no check-in instructions and had to contact the owner for verbal instructions.
2) Upon gaining entry, we were almost overcome by the mold, mildew and musty smell. Never have we encountered such in a rental unit. We discovered black mold.
3) From the first night on, the sheets on the queen-sized bed proved challenging as they refused to stay in place, requiring multiple adjustments during the night to put them back on.
4) Televisions in two bedrooms did not work and the TV in the main room needs attention.
5) Unit did not come with a dishwasher and no dish rack in which to place the dishes, once washed, for drying.
6). While washing the dishes, we were surprised to find ourselves standing in water. The plumbing under the sink was non-functional, a state which had been apparently addressed with the placement of a large bowl under the U-joint at bottom of sink. This bowl had filled to capacity with leaked water and was spilling into the kitchen floor. We had to clean all of this up and then deal directly with the owner who first suggested we take it upon ourselves to “just tighten something under the sink.” We declined the request and asked for them to send someone to deal with the problem. We specifically requested that whoever was sent was to contact us prior to arrival so that we could meet them and discuss the problem.
mary b.
Aufenthalt von 7 Nächten im Februar 2024
